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Video Support FAQ

Below are commonly asked questions & problems and answers to them.

What kind of computer do I need to view iBroadcast's video
iBroadcast's video requires:

PC
  • 486 (Pentium or better recommended)
  • 66 MHz (133 or better recommended)
  • 16 MB RAM (32 or more recommended)
  • Netscape's Navigator 3.03 or better OR
    Microsoft's Internet Explorer 3.02 or better

MAC (see note below)
  • Power Mac/Power PC
  • Any Speed
  • 16 MB RAM (32 or more recommended)
  • Netscape's Navigator 2 or better OR Microsoft's Internet Explorer 3.01 or better
* (Microsoft has changed that way it supports Javascript in IE 4.0 and we haven't been able to compensate for it yet. This affects the MAC version of IE 4.0 only!)

Is there anything I can do to improve the video quality?
Be sure your desktop is set up for at least 16-bit color (Not 16 color or 256 color), so that you are getting the best quality.

I have a PC that meets the requirements above but I am not getting any video.
This can happen if you have too many windows open at once. Close everything. Open only your connection to the internet and your web browser.

I have WebTV
WebTV has some special needs for viewing video pages. These needs require that your webmaster put up a separate page only for the eyes of WebTV users. If you've not found a link to such a page, you'll need to E-mail your webmaster directly and request that he upgrade the site with support for WebTV.

I have AOL, but I can not see any video.
Goto the Help pull-down menu. Choose About America Online. If it does not say "America Online 3.0 for Windows 95" then goto Keyword UPGRADE and upgrade to "AOL 3.0 for Windows 95".

Regardless of whether you needed to upgrade, make sure all of your applications are closed. Then open only AOL and try viewing video again. It is possible for video to take 1 minute to start on AOL.

Video is not working and I have a Macintosh PowerPC or better
Restart your computer. Open only your internet connection and your web browser. Note: Netscape 3.x does not give back memory to the computer which leads to an eventual system restart. Upgrade to the most current version of Netscape. Apple has a new version of Java that you can download from their website if you are still experiencing problems: http://applejava.apple.com Note, this requires that you are running System 8.0, but hey, I would bet they have fixed alot of bugs.

I am receiving a JAVA (not javascript) error when trying to view video
For those with JAVA errors ONLY, click here

Note: Javascript can be dealt with below by filling out the form and
including entering the message you've received.


If the above FAQ has not solved your problem, please fill out the form below completely to provide our support staff with all the information needed to assist you.

User Identity
Website for Your Account
Your Account UserID
Your Account Password
Your Email Address
Name of Video In Question
Type of Video in Question
IMPORTANT!: Have you ever been able to view videos at this site?
Computer Description
Type
Operating System
RAM
Web Browser
Modem/Internet Connection
Issue description
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